EXCHANGES & RETURNS:

Tracksuitbae operates an exchange only policy for made-to-order items

Pre-made (and pre-order) items are eligible for a return within 14 days from delivery as per EU law.

If the item is the wrong size a customer must contact hello@tracksuitbaestudio.com within 5 days of receiving the item in order to arrange the return.

The item then must be shipped to us no later than 7 days after receiving return instructions.

Please DO NOT send the parcel back without contacting us for instructions first because the "shipping from" and return addresses may be different.

The item must be unworn, in its original condition, with all labels if there are any still attached, in the original packaging.

To be eligible for an exchange an item must have no marks (from make up or other) and no scents (like body, perfume or other).

Item can be exchanged to another size, item of the same value or a credit note for future purchase.

Customer is responsible for return shipping. Tracksuitbae cannot be held responsible for any items lost/undelivered or damaged items during the return.

Tracksuitbae can help arrange return shipping on a customers request & expense.

We can book a UPS courier for your return.

Cost of the UPS returns are 15 EUR in EU and 30 EUR International

Tracksuitbae covers the shipping of the exchange back to the customer.

Customer can arrange their own shipping, with a safe and reliable local post service or other service of their choice.

Please select a safe option for return shipping. Please label/declare your parcel as "return to sender ". And declare the real value that you have paid for the item. We cannot process any returns that do not arrive to us safely. 

If the parcel is lost once shipped back by a customer, Tracksuitbae Studio cannot be held responsible for the loss, and the claim must be made with the shipping provider used.

If customer refuses delivery on arrival, the item will be returned to us automatically, but return cost will be deducted from refund (10-15€ in the EU & 25-30€ Rest Of The World)

We ask that you are being mindful about this as that extra shipping adds to a very unnecessary costs + CO2 emissions.

Please make sure you really like and want the item. Ask any questions before purchasing & make an informed decision.

Please contact hello@tracksuitbaestudio.com for any inquiries.

Please state your order number in the email subject line.